Changelog

We are so excited to unveil our biggest product update yet.

CustomerIQ’s assistant is the most advanced AI copilot for product and marketing teams. It uses state-of-the-art AI models to generate fact-based content from your customer feedback, complete with citations and sources.

Now teams can go from initiative > detailed PRD, help documentation, GTM plan, blog post, and positioning statements in minutes.

When CustomerIQ drafts a PRD it’s complete with specific requirements from real customer feedback. By connecting CustomerIQ to channels like support tickets, CRM notes, call transcripts, or survey responses you’re able to capture specific pain points and requirements to help the assistant draft comprehensive ways to drive revenue and retention and know exactly who to close the loop with.

Here’s more of what the assistant can do:

1. Draft a development-ready PRD
2. Turn feedback into user stories
3. Write help documentation for a new feature
4. Draft a case study for any account
5. Draft a GTM strategy for a new feature
6. Position your solution against a competitor
7. Deliver a win/loss analysis
8. Create a sales one-pager for a customer segment
9. Outline a sales deck
10. Write blog posts based on pain points

All complete with customer citations.

How to get started with the assistant

1. If you haven't already, create a CustomerIQ workspace for free
2. Add feedback for analysis
3. Create a view
4. Select any number of highlights and select the AI button in the action menu
5. Select which content you'd like to produce
6. Add the content to a doc

If you have any questions or want to get 1:1 training, schedule time with our team here.

Fixes and improvements

• Now views run each night to continuously categorize new feedback
• Improved open-ended search and content creation with the assistant
• Added padding to docs
• Updated docs editor
• Links in docs now link to external sources