Changelog

"My inbox has basically become the team's deposit box for feature requests and ideas. It's a mess."

We heard this in a recent discovery call with a product leader of a 60-person product organization. So we're making it easier than ever for your team to collect feedback and add it to your workspace.

In today's environment, capturing precise customer feedback directly from the source is a vital yet time-consuming process. Often there's no where for feedback to live, so it gets sent from sales or customer success to various members of the product team.

Whether it's sifting through emails, navigating community discussion pages, or exploring product review sites, collecting valuable insights is critical for improvement and growth. Recognizing this challenge, we are excited to introduce: The CustomerIQ Chrome Extension.

Our Chrome extension is designed to simplify feedback collection from anywhere on the web. Now you can quickly capture highlights from email, reviews, or entire web pages directly into your CustomerIQ workspace. Suited for a wide range of sources including emails, Reddit, Facebook, product pages, and customer review websites, our Chrome extension streamlines the feedback collection process, ensuring that no critical insight goes unnoticed.

How to Get Started

1. Download the Extension: First, download the extension from the Chrome Web Store
2. Create Your Workspace: If you haven't already, sign up for CustomerIQ and set up your workspace. This will be where all your captured insights are stored and organized for review.
3. Capture Feedback: Navigate to any webpage where you wish to capture feedback, such as an email, a community forum, a product page, or a review site. Use your mouse to highlight the text (or select the entire page with Ctrl+A) that you want to capture, then press Ctrl+C (Cmd+C for Mac users) to copy the text.
4. Paste and Submit: Click on the CustomerIQ Chrome Extension icon in your browser toolbar, paste the copied text into the extension window, and submit.

Our powerful AI takes over from here, automatically extracting relevant highlights from your submission for immediate review in your workspace.

By simplifying the process of collecting and organizing web-based feedback, our Chrome Extension empowers businesses to stay closely aligned with customer insights, fostering better decision-making and strategic planning.